Welcome to Our Help Site

• Career Opportunities
• Wholesale

• Can I modify my order?
• Do you have discount codes that I can use on my order?
• How do I track my package?
• How much do I need to purchase for complimentary free shipping?
• What is Route+ Package Protection?
• What is your return policy?
• When will an out of stock product be available again?

• How does the payment schedule work?
• How do I use Installments with Afterpay?
• How do you keep my personal information secure?
• What happens if I have a partial refund, and how does that affect my payments?
• What is Installments with Afterpay?
• Where can I find out more about Afterpay?
• Which forms of payment are acceptable?

• Are all Rael products natural?
• Are all Rael products vegan?
• Are Rael Beauty products gluten-free?
• Are Rael products non-toxic?
• Are Rael products safe for all ages?
• Are Rael skincare products safe to use when pregnant?
• Are Rael Skin Essentials Discontinued?

See all articles in Product Information →

• Store Locator

• How to check my Reward Points?
• How to redeem Reward Points?

• Exchanges
• Returns
• Shipping Policy

• Can I customize my subscription?
• Can I make changes in my subscription?
• Can I put my subscription on hold?
• How can I subscribe to Rael?
• How do I cancel my subscription?
• How do I change my card or billing information for my subscription?
• When do I need to make changes to meet the deadline of my next subscription?

See all articles in Subscription →