Orders
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We are unable to make modifications to existing orders at time time. Please email us at support@getrael.com and we will do everything we can to assist you further.
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Do you have discount codes that I can use on my order?
We offer exclusive offers for our email subscribers. Please sign up to enjoy deals on your favorite Rael products. Offers or discount codes cannot be combined. -
After your package is shipped, you will receive an email containing tracking information within 24-48 hours.
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How much do I need to purchase for complimentary free shipping?
We offer complimentary shipping on orders over $60. All orders under $60 are charged $7.99 for shipping, $9.99 for shipping to East Coast States and packages weighing more than 3 pounds. We do not offer expedited shipping at this time. For faster delivery options, please visit our Amazon Store fo... -
What is Route+ Package Protection?
Route+ Package Protection is a low-cost, optional add-on for any Rael orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged, or stolen packages. When you purchase Route+ at checkout, you can easily file claims for lost, stolen, or damage... -
We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at support@getrael.com within 30 days from the date of your purchase. Our customer service team will assist you personally. *Rael does not accept partia...
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When will an out of stock product be available again?
Our customer favorites may sell out fast! Sign up for our emails to get first-access to back-in-stock items and new product launches.