Subscription

• Can I customize my subscription?

  Of course! You can customize your subscription order by product, quantity, and delivery cadence. If you currently have subscription services and would like to make modifications, please follow the steps below as a reference. Make sure you are logged in Go to Account Click on Manage Subscription...

• Can I make changes in my subscription?

  Yes, you can! You’re able to make changes to your next delivery by visiting: Manage Subscriptions on the Account page in your Rael profile at least 24 hours prior to your next renewal date. If your order processes with any incorrect information, simply edit your info on the account page.

• Can I put my subscription on hold?

  Unfortunately, we are unable to place holds on subscriptions at this time. Therefore, we recommend that you either switch your subscription to a bi-monthly delivery or skip your next few orders.

• How can I subscribe to Rael?

  It’s easy: Visit the Rael subscription page, build your subscription, and receive Rael at your door.

• How do I cancel my subscription?

  Your subscription will automatically process on the same day each month, or according to your settings (bi-monthly or quarterly). You may skip or cancel your subscription at any time, however we cannot allow cancellations when an order has been placed, is being processed, or is in transit. If you...

• How do I change my card or billing information for my subscription?

  If you currently have subscription services and would like to make changes to your billing information, please follow the steps below as a reference. Make sure you are logged in Go to Account Click on Manage Subscriptions (located at the center of the page below My Account) Click on Billing Info...

• When do I need to make changes to meet the deadline of my next subscription?

  To meet the deadline of your next subscription delivery, you need to make changes to your order at least 24 hours before your next renewal date.

• When will my credit card be charged?

  We’ll charge your card on the day of your subscription renewal.

• Why should I subscribe to Rael?

  Our subscription makes life easier. Save time with auto-deliveries, enjoy fully customizable subscriptions of your favorite self-care items, and save 10% on every order.

• Will my subscription be renewed automatically after I sign up?

  Great question! Yes, your subscription will be renewed automatically according to your original settings. However, you can change the subscription preferences in your profile by choosing to adjust, skip, or cancel the subscription.